At Blue Quill Dental Centre, we provide caring dentistry for you and your family. Your dental health is our priority, and it is important for all patients to review and understand our office policies.
For patients with insurance, we bill directly to your insurance policy. When your claim is sent, usually we will receive an explanation of benefits from the insurance carrier indicating your co-payment, which we expect to be paid on the day of the service provided. If an explanation of benefits is not available on the date of service, we expect any outstanding balances to be cleared within 30 days. Patients without insurance are also expected for pay for service on the date it is provided. For your convenience, we accept cash, credit cards (Visa and Mastercard), and debit. Exceptions may be made to accept personal cheques at the discretion of the business administrators, but please note that NSF cheques may be subject to a $25 additional charge to cover administrative and bank charges. Outstanding accounts beyond 90 days may be sent to a collections agency.
Please be aware that dental insurance is a contract between you and your employer. It is your responsibility to understand your benefits and dental coverage, including your yearly maximum and to ensure that the policy is in effect for the date of service. However, we can assist in sending pre-determinations to determine coverage amounts. Please do not hesitate to request an estimate for your treatment. Financing and payment plans may be arranged if necessary.
Changes to Appointments
When you book an appointment, we have reserved that time specifically for you to see the dentist or hygienist. As such, we require two business days’ notice for any changes to appointments. Short notice changes and missed appointments may result in a $50 charge per appointment.
Please ensure that your contact information on file is kept up-to-date. If we are unable to confirm your scheduled appointment with you, we reserve the right to release the time to another patient.