Effective Date: 2/1/2026

At Blue Quill Dental Centre, protecting your personal information is a priority. We are committed to safeguarding the privacy and security of your personal and health information and to managing it responsibly in accordance with Alberta’s Personal Information Protection Act (PIPA).

1. What Personal Information We Collect

We collect personal and health information that is necessary for providing dental care and related services. This may include:

• Name, contact details, and date of birth
• Health and medical/dental history
• Insurance details and billing information
• Appointment records and clinical notes
• Electronic identifiers (for example, IP address and cookies) when you use our website

We collect this information with your consent, either implied or express, and only as needed to provide services, communicate with you, and comply with legal or regulatory requirements.

2. How We Use Your Personal Information

We use your information for the following purposes:

• To provide dental treatment and care
• To communicate appointment details, reminders, and follow-ups
• To process billing and insurance claims
• To comply with regulatory, legal, or professional requirements
• To improve our services and website functionality

We do not use personal information for purposes unrelated to your care without your consent.

3. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience, understand how our site is used, and support secure online forms.

Cookies may collect basic technical data (for example, browser type, IP address, and session information). You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

If a cookie banner or consent tool is enabled on our website, you can also use it to manage your cookie preferences where applicable.

4. Third-Party Sharing

We may disclose your personal information in limited circumstances, including:

• With insurers and third-party benefit providers for claims processing
• With dental specialists or other health providers involved in your care
• To service providers who support our operations (for example, secure online forms, patient communication tools, practice management software, billing or collections services), and who are contractually obligated to protect your information
• When required by law, regulation, or a court order

We do not sell or rent your personal information to third parties.

5. Your Privacy Rights

Under Alberta’s PIPA, you have the following rights, subject to applicable exceptions:

• Access: You may request access to the personal information we hold about you.
• Correction: If the information we hold is inaccurate or incomplete, you may request that we correct it.
• Consent: You may withdraw consent to future use or disclosure of your information, subject to legal or contractual limits and reasonable notice.

To exercise these rights, contact our Privacy Officer using the information in Section 9.

6. Retention and Disposal

We retain personal and health information only as long as necessary for the purposes for which it was collected, or as required by law and professional standards. When records are no longer required, they are securely destroyed or anonymized to help prevent unauthorized access.

7. How We Protect Your Information

We maintain physical, organizational, and technological safeguards designed to protect personal and health information from unauthorized access, disclosure, loss, or misuse. These safeguards may include:

• Secure electronic systems, including encryption where appropriate
• Password protection and access controls
• Controlled access to physical records and areas where information is stored
• Staff training on privacy and confidentiality obligations
• Contractual safeguards with third-party service providers

While we strive to protect information, no security system is completely infallible. We encourage patients to contact us if they have concerns about privacy or security.

8. Privacy Breach Notification

In the unlikely event of a privacy breach that poses a risk of significant harm, we will take appropriate steps to reduce risk and, where required, notify affected individuals and the Office of the Information and Privacy Commissioner of Alberta (OIPC) in accordance with Alberta’s PIPA.

9. Privacy Officer and Contact

Blue Quill Dental Centre has designated a Privacy Officer responsible for overseeing compliance with this policy and responding to privacy inquiries, including requests for access or correction.

Contact:
Blue Quill Dental Centre
294 Saddleback Rd NW, Edmonton, AB T6J 4R7
Phone: (780) 436-6971
Email: Use our secure online contact form

10. About HIPAA for U.S. Visitors

HIPAA is a U.S. law and does not apply to our Canadian dental practice. However, our online systems (including secure forms and data transmissions) use encryption and security practices designed to protect your information and align with widely recognized data protection standards.

Our privacy practices comply with Alberta’s PIPA. While HIPAA is a U.S. law, we adhere to similar data protection and privacy standards for all patients, including U.S. citizens.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on our website with the effective date shown at the top.